Empowerment Coaching by Elyse: Privacy Policy

Last updated: Nov 6, 2026

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1. Introduction

Empowerment Coaching by Elyse ("we," "our," or "us") protects your privacy and never sells your personal information. This policy explains what we collect and how we use it when you visit www.empowermentcoachingbyelyse.com, book through CoachVantage, buy a course or digital product, or work with us as a coaching client.

The short version:

• Scheduling, courses, your client portal, and invoices now run on CoachVantage, a coaching platform.

• What you share in coaching stays confidential, with the limited exceptions in Section 6.

• You can ask us to access, correct, or delete your information at any time.

By using our website or services, you agree to the practices described here. If you work with us through BetterUp, Leland, or an employer, that organization's privacy policy also applies to the information it collects.

2. Information We Collect

Information you give us. We collect this when you book a call, create a client portal account, buy a course or digital product, join our mailing list, or contact us:

• Name, email address, and phone number

• Appointment details and scheduling preferences

• Answers on intake, inquiry, and reflection forms

• Agreements, invoices, and purchase history

• Messages, documents, and session summaries shared through the client portal

• Parent or guardian contact details, for teen clients

Sensitive information. Coaching can involve personal topics, including neurodivergence, health, family, and work. You choose what to share, and we ask only for what helps us coach you. We use this information only to provide your coaching.

Payment information. Payments are processed by [payment processor name] or another payment service you choose. We do not store full card numbers.

Information collected automatically. Our website and analytics tools may collect pages visited, time on each page, browser and device type, general location, and the site or search that led you to us.

3. How We Use Your Information

We use your information to:

• Respond to inquiries and schedule sessions

• Provide coaching, courses, and digital products

• Share session summaries, homework, and resources with you

• Send invoices, process payments, and keep business records

• Send newsletters and resources, only if you have opted in

• Improve our website and services

• Meet legal and professional obligations

We never sell or rent your personal information, or share it with third parties for their own marketing.

4. CoachVantage and Other Service Providers

We use a small number of trusted service providers, and each receives only what it needs to do its job.

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5. Session Notes, Summaries, and AI Tools

We take notes during sessions only to create a summary for you. Your summary, including key themes, homework, and reflection questions, is posted to your CoachVantage client portal.

We may use AI tools, including Claude by Anthropic, to help draft summaries and follow-ups. A person reviews everything before it reaches you. We do not use AI to make decisions about you. If you would prefer that we not use AI with your information, tell us and we will work without it.

6. Confidentiality and When Information May Be Shared

We keep what you share in coaching confidential, in line with the International Coaching Federation (ICF) Code of Ethics. We are coaches, not healthcare providers, so coaching information does not carry the same legal protections as medical or therapy records.

We may share information only:

• With your permission, including what you and a parent, guardian, or sponsor have agreed to in your coaching agreement

• With the service providers listed in Section 4

• In anonymous form for coaching supervision or professional development, with details that could identify you removed

• When required by law or legal process

• When we believe it is necessary to prevent serious harm to you or someone else

7. Website Cookies and Analytics

Our website uses cookies for basic functionality and, through Google Analytics, to understand how visitors use the site. CoachVantage pages may use their own cookies, which are covered by its privacy policy.

You can manage cookies in your browser settings, though some features may stop working. You can also opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on.

8. How Long We Keep Information

We keep personal information only as long as we need it for the purposes in this policy or as the law requires.

• Session summaries and portal documents: Kept during your coaching and for [X months or years] afterward

• Agreements, invoices, and payment records: Kept for [X years] for tax and business purposes

• Mailing list details: Kept until you unsubscribe

9. Your Rights and Choices

You can ask us to:

• Give you access to the personal information we hold about you

• Correct information that is inaccurate

• Delete your information, subject to legal or professional obligations

• Stop or limit certain uses of your information

• Stop sending you marketing emails

To make a request, email empowermentcoachingbyelyse@gmail.com. You can also unsubscribe using the link in any marketing email. You may have additional rights depending on where you live.

10. Teens and Children

We coach teens with the permission of a parent or guardian. A parent or guardian must agree to the coaching agreement for anyone under 18, and may provide contact, scheduling, and billing details.

Teens deserve a private space to do their work, so we explain at the start what will be shared with parents or guardians. Safety concerns are the exception, as described in Section 6.

Our website and online services are not directed to children under 13, and we do not knowingly collect personal information directly from them. If you believe a child under 13 has given us personal information, please contact us and we will remove it. Parents may share information about a child during family coaching, and we treat it as confidential under this policy.

11. Security

We take reasonable steps to protect your information, including using a client portal rather than general email for session summaries. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

12. Changes to This Policy

We may update this policy as our services and tools change, and we will revise the date at the top of this page. If a change significantly affects how we use client information, we will let current clients know by email or through the client portal.

13. Contact Us

Please reach out with any questions or concerns about your privacy.

Empowerment Coaching by Elyse

Elyse Robbins, ICF-PCC

empowermentcoachingbyelyse@gmail.com

www.empowermentcoachingbyelyse.com

Somerville, NJ